Privacy Notice
What happens to the information you send through this site.
Who holds the data
Shenzhen Bater Explosion-Proof Technology Co., Ltd., trading as Bater, an explosion-proof material handling manufacturer at No. 2 Weitai Road, Shiyan Street, Bao'an District, Shenzhen, Guangdong, China. Write to sales@baterforklift.com for anything on this page.
What the inquiry form sends
The form has nine inputs. Each one has a reason, and the reason is the only thing we use it for.
| Field | Why we ask |
|---|---|
| Name | So we know who we are replying to. |
| Company | To see whether the request is commercial and to prepare a quotation. |
| Business email | The address we reply to. |
| Country or region | The destination market decides which certification route applies. |
| Equipment of interest | Routes the inquiry to the right product line. |
| Rated capacity, lift height, quantity | The three numbers that decide a configuration. |
| Project details | The free text you write about your application. |
| Language and source page | Which language version you were reading, and which page the form sat on. |
There is no phone field and no field for payment details. We do not ask for a delivery address until there is an order to deliver.
Where it goes
The form posts to a function on Cloudflare at /api/inquiry. That function checks a security token, formats the text, and forwards it to a private Telegram chat that the sales team reads. Nothing is written to a database. There is no CRM behind this site and no copy of your inquiry on a server we control.
That architecture has a practical consequence worth stating plainly: a request to delete your inquiry means deleting a message in that chat. It is a manual step, and we will do it when you ask.
The security check
Submitting runs Turnstile, a Cloudflare service that decides whether the request came from a person. To make that decision it receives a token and your IP address. The function passes your IP address to Cloudflare for the check. What Cloudflare does with it afterwards is covered by Cloudflare's own privacy notice, not this one.
Fonts, and the one third party on every page
Body text is set in DM Sans and headings in Space Grotesk. The font files are requested from fonts.googleapis.com and fonts.gstatic.com, which means Google receives your IP address and the address of the page you were reading at the moment the request went out. If you would rather that did not happen, blocking those two hosts breaks nothing: the page falls back to Arial and stays readable.
Cookies and tracking
This site sets no cookies of its own. It runs no analytics package, no advertising pixel and no session recording. Cloudflare, which serves the site and runs the security check, may set a cookie when it needs to tell one browser from another for security reasons. That cookie belongs to Cloudflare, not to us.
Legal basis, for visitors in the EU and the UK
Two grounds under Article 6(1) of the GDPR. Performance of steps taken at your request before entering a contract covers the contact and requirement fields, because we cannot quote without them. Our legitimate interest in answering commercial correspondence covers the language and source page fields, which help us route the message.
Inquiry data does not go into a marketing list. If we ever want to send you something beyond a reply to what you asked, we will ask you first and keep the answer on file.
Transfers outside the EU
We are in China, so an inquiry you send arrives here. On the way it passes through Cloudflare's network and Telegram's servers, both outside the EU. If your organisation needs a data processing agreement before it can send an inquiry, say so in the message and we will deal with the paperwork first.
How long an inquiry stays
An inquiry sits in the Telegram chat while the project is live. When the discussion ends we delete it, and sooner if you ask. Correspondence by email is kept for as long as the business record needs it, and you can ask us to delete that too.
What you can ask for
Write to sales@baterforklift.com and ask us to show you what we hold, correct it, delete it, or stop using it. We answer within 30 days. We may ask one question to confirm you are the person who sent the inquiry, and nothing more than that.
If you think we handled it badly, you can complain to the data protection authority in the country where you live. You do not have to complain to us first.
Changes to this page
The date at the top is the date of the last change. If the way inquiries are handled ever changes, that date moves with it.